Town Hall closes customer service windows due to positive COVID test

 A Wake Forest customer service representative (CSR) has tested positive for the novel coronavirus. As a result, the customer and billing department, including all customer service windows at Town Hall, closed today at noon, so the area can be professionally cleaned and sanitized. The customer service area is expected to reopen to the public and resume normal hours of operation (8 a.m.-3 p.m.Wednesday, Dec. 9.
Wake Forest residents can access the Town’s full array of online resources, including online bill pay, on the Town website through the Customer Service Central (CSC) portalWake Forest Power customers can also make utility payments 24 hours a day, seven days a week using a new automated phone system. To make a payment, customers can call 833-415-0541, then follow the prompts to provide their electric account number and credit/debit card number. 
Residents can also drop off utility bill payments, rental deposits and paperwork (leases, letters of credit, copies of photo IDs, etc.) in the drive-up drop box located in Town Hall’s Brooks Street parking lot. The Town will mail acknowledgements and receipts upon request. For more information, call 919-435-9468 or 919-795-7899 or complete and submit the online Contact Us form and staff will reply promptly during normal business hours. 
Although the employee that tested positive for the coronavirus works in customer service, officials believe the risk of exposure is low since all CSRs are required to wear face masks when interacting with coworkers and the public. Glass partitions are also utilized between residents and CSRs during transactions.
Residents who visited Town Hall last week are encouraged to monitor themselves for symptoms and contact their physician if symptoms develop. 
Free, drive-thru COVID-19 testing is available in Wake Forest Monday-Saturdayfrom 7 a.m.-7 p.m. at Radeas, 907 Gateway Commons Circle. The service is free, and no appointment is necessary. The testing typically takes about seven minutes, and results are usually provided in seven to nine hours – but can take up to 24 hours. 
For answers to questions about COVID-19, contact Wake County Public Health atcovid19.questions@wakegov.com or 919-250-1500.

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